Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
PRIVACY POLICY
XLG Privacy Policy
XLG respects your privacy and is committed to protecting the personal information you provide when visiting or shopping on our website.
1. Information We Collect
Depending on how you use our website, we may collect information including:
- Name
- Email address
- Telephone number
- Billing and shipping information
- Order and transaction information
- Account information
- Customer service communications
- Device, browser, IP address, and website usage information
- Other information voluntarily provided by you
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Providing customer service
- Managing customer accounts
- Processing payments and refunds
- Arranging shipping and delivery
- Preventing fraud and unauthorized transactions
- Improving our website, products, and services
- Sending service-related communications
- Sending marketing communications where permitted by law or with your consent where required
- Complying with legal and regulatory obligations
3. Payment Information
Payments may be processed through third-party payment service providers.
XLG does not necessarily directly store complete credit or debit card information. Payment information may be collected and processed by the relevant payment provider in accordance with its own privacy and security practices.
4. Sharing of Personal Information
We may share information with service providers where reasonably necessary to operate our business, including payment processors, shipping and logistics providers, website hosting providers, technology providers, and professional advisers.
We do not sell personal information to third parties for their independent marketing purposes.
Where third-party service providers process personal information on our behalf, we take reasonable measures appropriate to the circumstances to protect customer information.
5. Cookies and Website Technologies
XLG may use cookies and similar technologies to maintain website functionality, remember preferences, analyze website performance, and improve the shopping experience.
Your browser may allow you to restrict or disable cookies. Certain website functions may not operate properly if cookies are disabled.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access, correction, supplementation, cessation of certain processing or use, or deletion where legally applicable.
8. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, resolve disputes, maintain business records, and comply with legal obligations.
9. Changes to This Privacy Policy
XLG may update this Privacy Policy from time to time. The latest version will be published on this website.
10. Contact Us
For privacy-related questions or requests, please contact:
XLG Customer Service
Email: premiumxlg@proton.me